Shipping Options & Policy
Do you offer free shipping?
Yes. At RubyandGems, we are proud to offer FREE SHIPPING worldwide on all orders through EMS SPEEDPOST only.
Do you provide Free insured shipping?
Yes. We provide you completely safe, insured and traceable shipping services. All our shipments are fully insured. You can constantly monitor the status of your shipment till it reaches your door step. You can track your shipment status simply by entering your tracking number at:
Which countries do you ship to ? Do you ship to my country?
Yes. We offer FREE SHIPPING to almost all the countries in the world. In case there is no provision for shipping to your country, kindly contact us for customized shipping arrangements.Kindly contact us for more details.
How do I make payment? What are the payment options available?
You can make payments through the following options:
1. Online Funds Transfer, Debit or Credit Card Payments through PayPal.
2. Money Order/Demand Drafts/ Pay Orders.
3. Cheques.
4. Bank Wire Transfers.
5. RTGS/ NEFT
For payment through other means, kindly contact us
What are the various shipping options available?
All orders are insured. Following are the two most convenient options available for shipping:
1. EMS SpeedPost (Free Shipping)
2. FedEx
For shipping through other means or options, kindly contact us
How soon do you ship my order?
Once we receive a cleared payment, we ship the order immediately within 1 or 2 working days. In case of product needs to be manufactured then shipment may take 10 to 15 working days.The date of shipment and the estimated arrival date of your order will be provided to you by our customer support team. Our customer support team will constantly keep you updated about your order status at every point till it reaches your door step. Our customer support team is available at your service round the clock at [email protected]
How can I track the shipping status of my order?
Our customer support team will constantly keep you updated about your order status at every point till it reaches your door step. Also, you can constantly monitor the status of your shipment till it reaches your door step. You can track your shipment status simply by dropping an email at [email protected] and our customer support team will get back to you. Or you can also track your shipping status just by entering your tracking number at:
1. Track EMS Shipments
You can also visit Track Your Order page
How soon my is delivered?
Below are the estimated arrival times after your order has been shipped. These estimates include transit and customs clearance time. Actual delivery may vary.
| Countries | Estimated Arrival Times (Days) |
| U.S.A | 7 to 9 |
| U.K | 5 to 7 |
| Canada | 6 to 9 |
| France | 4 to 6 |
| Russia | 4 to 7 |
| Europe | 6 to 8 |
| South America | 4 to 8 |
| Indian Sub-Continent | 1 to 3 |
| South-East Asia | 6 to 8 |
| Rest of the world | 6 to 9 |
What if my order is lost in transit?
All our shipments are fully insured. So, in case, where the order is lost in transit we will inspect the incident. It takes around 15 to 20 working days for inspection process to complete. After the inspection, the customer is free to make the choices of getting the refund or placing another order of approximately similar price(the difference amount will be adjusted).